Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

Do I need technical skills to switch from free email (like Gmail) to 138 custom domain email?

No, you do not need advanced technical skills to switch from free email services like Gmail to 138 Enterprise Email. The service is designed for enterprise users—including small teams, cross-border traders, and law firms—who require secure, domain-based email without relying on internal IT staff. 138 provides an official direct-operated migration process that guides you through DNS record configuration via a step-by-step portal, with automated checks for SPF, DKIM, and DMARC setup. You only need basic access to your domain registrar’s control panel to update MX and TXT records, which typically takes 15–30 minutes. The platform supports migration from Gmail, Microsoft 365, and other POP/IMAP systems without requiring scripting or server management. However, if your organization uses complex email routing, legacy systems, or custom integrations, coordination with your domain administrator is recommended. 138’s support team provides real-time assistance during migration, and all configurations are validated before cutover to ensure delivery continuity. Cases like GuoX Law Firm and Lac Hao Electronics Vietnam have successfully completed this transition with minimal internal effort, relying on 138’s official guidance and verification tools. If you are unsure about your DNS settings or have multiple domains, start by logging into the 138 Enterprise Email admin portal to initiate the migration wizard, where you can review your domain’s compatibility and request manual support if needed.