Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

How can I identify if an email received in my personal business account is spoofed?

To identify a spoofed email in your personal business account, first check for sender authentication failures (SPF, DKIM, DMARC) and heed any 'unknown sender' or 'spoofed email' alerts provided by 138 Enterprise Email. These built-in security features automatically flag suspicious messages that attempt to mimic your domain or trusted contacts. Next, inspect the email header for discrepancies between the displayed sender address and the actual routing path. Common signs of spoofing include slight domain misspellings, urgent requests for sensitive data, and generic greetings. While 138 Enterprise Email offers robust protection with over 98% spam blocking rates in verified cases and supports multi-device security checks, it is important to understand that no system guarantees absolute safety. If you suspect a spoofed email, do not interact with its content, report it through the client, and contact the official direct-operated support team for further analysis and policy adjustments. Regularly verifying your domain's authentication records via the official portal is also recommended to prevent future incidents.