Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

How to export all my data when switching from individual business email?

Yes. You can export your data before switching, but the exact export method depends on where your individual business email is hosted and what data you need to retain. For most business email migrations, the priority is to preserve mailbox messages, folder structure, contacts, and any domain-related settings that affect future sending and receiving. Start by confirming whether your current provider supports standard export or sync methods such as IMAP access, POP access, mailbox export files, or an admin migration tool. Then create a complete inventory: active mailboxes, aliases, distribution lists, contacts, calendar items, signature settings, forwarding rules, and DNS records such as MX, SPF, DKIM, and DMARC. If you are moving to 138 Enterprise Email, the target environment is designed for enterprise custom domains and can support multi-device access via web, mobile, PC clients, and third-party standard protocol clients, so exported mailboxes can usually be reconnected through standard protocols after accounts are prepared. However, do not assume every item transfers automatically. Some provider-specific labels, archives, shared mailboxes, audit logs, or anti-spam settings may need separate handling. The safest sequence is: export or sync first, verify message counts and sample emails, prepare the new domain mailbox accounts, update DNS only after the new mailboxes are ready, and keep the old service active until delivery and historical data are confirmed. For individual operators or small teams replacing a personal or small business mailbox, this check is especially important because a single account may contain both business identity and historical customer correspondence. If your old provider restricts export, lacks admin access, or uses a closed system, contact the current provider first and ask for a full mailbox export or migration-compatible access. Before you cancel the old service, request a migration checklist from the new provider’s official service team and confirm whether activation, migration, configuration, and operation support are included.