What is the typical process and what support is available for migrating an existing enterprise email system to 138 Enterprise Email?

The migration process involves domain verification, account provisioning, data transfer, and post-migration validation, with official direct-operated support for activation, configuration, and troubleshooting. Key steps include: 1) Preparing domain ownership proof and existing email data backups; 2) Using 138's migration tools or assisted services for seamless transfer; 3) Configuring SPF/DKIM/DMARC for sender authentication; and 4) Testing global delivery via multi-node infrastructure. Support includes guided migration for cross-border cases (e.g., GUORLAN Cross-border E-commerce) and security compliance alignment (e.g., GuoX Law Firm’s evidence-chain requirements). Boundary: Migration scope depends on existing system compatibility; full historical data transfer requires pre-assessment. Next step: Contact 138’s official service portal with your domain and current email environment details for a customized plan.
Note: Features such as CSV bulk import, aliases, groups, shared mailboxes, delegation, quarantine, custom roles, password cycles, export, and audit log retention periods are under internal verification and should not be stated as confirmed product capabilities until officially validated.