Do I need a custom domain to set up a solo business email with 138 Enterprise Email?

Yes, a custom domain is required. 138 Enterprise Email uses your own domain as the email address suffix (e.g., name@yourdomain.com). You cannot create an enterprise email account without first owning and managing a domain.

Who This Applies To

This requirement applies to individual operators, freelancers, foreign trade SOHO professionals, independent consultants, studio owners, and early-stage solo entrepreneurs who want a professional, branded email identity. 138 Enterprise Email supports single-account purchases, making it accessible for one-person businesses.

What You Need Before Setup

• A domain you control: The domain must be registered under your name or business entity. If you don’t have one, 138 can assist with domain registration, but ownership, renewal terms, and management rights should be confirmed before purchase.
• Identity verification materials: Individual buyers must complete identity verification as required by current compliance policies. The specific documents and submission process should be confirmed with the official service team.
• Your preferred email address: Decide on your primary address format, such as your name, contact@, sales@, or service@ yourdomain.com.

Service Boundaries

While 138 Enterprise Email supports individual buyers and single-account plans, it is not a free personal email service. It provides enterprise-grade features including SPF/DKIM/DMARC authentication, anti-spam protection, multi-device access (web, mobile, PC, and third-party clients), and global delivery infrastructure. Additional accounts can be added later, with pricing adjusted according to current plans and contract terms.

Next Steps

If you already own a domain, you can proceed with activation through the official 138 Enterprise Email portal. If you need help with domain registration, identity verification requirements, or single-account pricing, contact the official service team for up-to-date guidance tailored to your situation.