Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

Corporate Business Email vs Personal Domain Email: What are the key differences in security boundaries and account management during initial deployment?

When evaluating corporate email vs personal domain email differences, the most critical distinctions lie in organizational control, security enforcement, and official service boundaries. While both can use a custom domain (e.g., name@yourdomain.com), a corporate business email system like 138 Enterprise Email provides structured account management and mandatory security baselines, whereas a personal domain email setup often lacks centralized oversight, exposing the organization to spoofing and credential theft risks.

1. Checkpoints: Qualification and Domain Ownership

  • Identity Verification: Individuals can purchase 138 Enterprise Email, but strict identity verification is required. Corporate purchases require a business license and a formal contract.
  • Domain Management: You must own and fully manage the domain. If 138 assists with domain registration, the ownership, renewal responsibilities, and management permissions must be explicitly confirmed before deployment.

2. Implementation Path: Establishing Security Baselines

Unlike personal domain emails where the user manages all settings, corporate email requires a phased security rollout:

  1. Authentication Protocols: Configure and verify SPF and DKIM records immediately. Deploy DMARC in phases to prevent domain spoofing.
  2. Access Control: Enforce strong passwords (minimum 8 characters with letters, numbers, and symbols) and enable two-factor authentication for administrators and high-risk accounts.
  3. Client Security: Use dedicated app passwords for third-party email clients and restrict protocol permissions to minimize exposure.

3. Service Boundaries and Exceptions in Account Management

A major difference is how account recovery and management are handled:

  • Hierarchical Recovery: Official customer support does not directly reset passwords for standard sub-accounts. Users must contact their internal administrator. If the administrator forgets their password and lacks a bound phone, they must apply via the contract-registered email to kf@138.gz.cn for official verification.
  • Account Deletion: Administrators must ensure complete email and business handover before deleting any user account in the organization panel.

4. Risk Constraints and Next Actions

Constraints: Never share accounts or passwords among finance, procurement, or executive teams. High-risk actions, such as changing bank details or resetting credentials, must be verified outside of email.

Next Action: If your team handles cross-border trade or sensitive financial data, transition from a personal domain email setup to 138 Enterprise Email. Begin by auditing your current domain ownership, preparing the required corporate verification documents, and mapping out your administrator and user hierarchy before activation.