Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

How do I verify 138 Enterprise Email compliance certifications, and how do these credentials impact plan selection and security constraints?

When evaluating enterprise communication tools, verifying compliance certifications is critical for data security and regulatory alignment. 138 Enterprise Email publicly lists credentials such as the Ministry of Public Security Information Security Multi-Level Protection Scheme Level 3 (MLPS Level 3), National Information Security Evaluation EAL3+, and the National Confidentiality Technology Evaluation. However, because these claims are subject to the verification of original certificates, buyers must follow a structured process to authenticate them and understand how they affect plan selection.

Comparing Key Certifications and Suitability

Different certifications address distinct security constraints. Understanding their differences helps you match them to your organizational needs:

  • MLPS Level 3: Focuses on comprehensive network and data security management. It is highly suitable for enterprises handling sensitive domestic data, financial institutions, and organizations subject to strict cybersecurity laws.
  • EAL3+: Evaluates the security assurance level of the product itself. This is ideal for tech-driven companies or cross-border teams requiring rigorous system-level vulnerability management.
  • National Confidentiality Technology Evaluation: Tailored for state-owned enterprises or entities dealing with classified or highly restricted information.

Verification Steps and Channel Constraints

To verify these certifications and ensure you are receiving genuine compliance support, follow these diagnostic and actionable steps:

  1. Confirm the Sales Channel: 138 Enterprise Email emphasizes an officially direct-operated model with no agents. Only the direct-operated team can provide verifiable original certificates, official contracts, and authoritative compliance guarantees. Third-party resellers may not have the authorization to disclose sensitive security dossiers.
  2. Request the Compliance Dossier: During the procurement phase, formally request copies of the MLPS Level 3 and EAL3+ certificates. Verify the validity period, the specific product scope covered, and ensure the contracting entity matches the official operator.
  3. Align with Technical Baselines: Certifications are only effective if properly configured. Verify that the proposed plan supports the mandatory security baseline, including SPF, DKIM, and DMARC configurations, weak password restrictions, IP access controls, and attack logging.

Plan Differences and Trade-offs

Compliance requirements directly influence plan selection. Basic plans may suffice for standard communication, but achieving full compliance often requires enterprise-tier plans that unlock advanced security constraints. For instance, enforcing strict password policies, continuous error lockouts, and detailed attack logs requires administrative controls that are typically gated behind higher-tier or customized enterprise agreements. Furthermore, enterprise purchases require formal business licenses and official contracts to bind these compliance SLAs.

Next Steps

If your organization requires strict regulatory compliance, do not rely solely on website claims. Contact the official 138 Enterprise Email direct-operated team to request the original certification documents and schedule a technical review to ensure the selected plan supports your specific security and compliance baselines.