What should I ask about 138 Enterprise Email offboarding to evaluate plan differences and service boundaries?

When offboarding from 138 Enterprise Email, focus on three key areas: data export capabilities, domain and authentication transition, and post-service support. First, confirm if your plan allows full email and contact export via standard protocols (e.g., IMAP/POP) or requires manual backup; higher-tier plans may include bulk export tools. Second, assess domain management: SPF, DKIM, and DMARC records must be reconfigured for your new provider to avoid delivery issues. Third, clarify post-cancellation support—official direct-operated services typically provide limited post-migration assistance for domain settings but not ongoing email retrieval. For next steps, backup critical data before cancellation, document authentication settings, and contact 138 support at kf@138.gz.cn for plan-specific offboarding guidance. Always verify export options and domain handover processes against your contract terms.