Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

How do I check auto-forwarding rules in 138 Enterprise Email?

To check auto-forwarding rules in 138 Enterprise Email, administrators should log into the web admin portal and navigate to 'Organization & Users > User Management' to review individual account settings. Regular users can check their forwarding settings by logging into the webmail interface and accessing 'Personal Settings > Mail Forwarding'. This is particularly important for security audits, as unauthorized forwarding rules can indicate compromised accounts. According to 138's security documentation, checking automatic forwarding is part of recommended security baselines, especially for financial, executive, or administrative accounts. If you discover unfamiliar forwarding rules, immediately change your password, revoke suspicious client access, and review login logs. For complex scenarios or suspected breaches, contact 138's official support at kf@138.gz.cn with your contract details.