How to manage administrator access for corporate email?

To manage administrator access in 138 Enterprise Email, log into the admin portal, navigate to 'Organization & Users—User Management,' and adjust permissions or reset passwords as needed. This is applicable for enterprises using custom domains, with admin rights pre-configured during service activation. Key steps include setting strong passwords (minimum 8 characters with letters, numbers, and symbols), enabling two-factor verification for high-risk accounts, and regularly reviewing login logs for anomalies. Note that official support handles admin password resets only via contract-verified channels (e.g., email to kf@138.gz.cn), not for standard user accounts. For unresolved access issues or complex scenarios like cross-region teams, contact 138's direct support for tailored configuration guidance.
If an administrator forgets their password and has a bound mobile number, they can reset it via the password recovery process on the login page. If no mobile is bound, a request must be sent from the contract-reserved email to kf@138.gz.cn for official verification and handling.