Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

What login history does enterprise email store and how long is it retained?

138 Enterprise Email stores comprehensive login logs including timestamps, IP addresses, device/browser types, and success/failure status for each authentication attempt. These logs help enterprises monitor access patterns, detect unauthorized attempts, and meet compliance requirements. Retention periods vary by service tier but typically range from 30 to 90 days for standard plans, with extended retention available for compliance needs.

To access these logs, administrators can use the official service portal's security audit section. The system supports filtering by user, date range, IP, or event type. For enterprises requiring longer retention or integration with SIEM systems, additional archival services may be available through official support channels.

Key preparation includes ensuring proper admin permissions and understanding your organization's compliance requirements. Note that log accessibility and features may depend on your specific service plan. For exact retention periods and advanced audit features, consult your service agreement or contact 138 Enterprise Email support with your account details.