How does 138 Enterprise Email help prevent and respond to fake payment request emails?

138 Enterprise Email provides multiple built-in security layers to detect and respond to fraudulent payment requests. First, enable the platform's spoofed email identification and unknown sender alerts in admin settings to flag suspicious emails requesting payments. Second, verify sender authenticity using SPF, DKIM, and DMARC authentication mechanisms that validate whether emails actually originate from claimed domains. Third, implement strong password policies and secondary verification for financial and admin accounts to prevent unauthorized access that could generate fraudulent emails.

If you receive a suspected fake payment request: 1) Do not click links or attachments 2) Check the sender's authentication status via header details 3) Report to your email administrator immediately 4) Administrators should review login logs and sending history for anomalies 5) Reset passwords and revoke client access if compromise is suspected.

Boundary note: While 138 Enterprise Email provides detection tools and authentication protocols, ultimate verification of payment requests requires human judgment and external confirmation processes. The system cannot guarantee prevention of all socially engineered attacks.

Next steps: Ensure your administrator has configured SPF/DKIM records properly and enabled spoofing alerts. Conduct employee training on identifying suspicious payment requests. For suspected account compromises, contact official support at kf@138.gz.cn with relevant logs and headers.