How to handle malware attachments in business email systems?

Business email systems like 138 Enterprise Email automatically scan and quarantine malware attachments using integrated security protocols. Detection relies on real-time scanning for known threats and behavioral patterns. When identified, attachments are blocked, and users or administrators receive alerts. For handling, access the service portal to review quarantined items, delete malicious files permanently, and notify affected parties if necessary. Ensure SPF, DKIM, and DMARC are configured to reduce spoofing risks, as supported by 138's platform. Effectiveness depends on up-to-date threat databases; novel or encrypted malware may require manual intervention. If infection is suspected, immediately reset passwords, check login logs for anomalous IP addresses, and contact official support for assistance. Always avoid opening attachments from unverified senders and train staff on phishing recognition.