Enterprise
Help Center - Common Questions on Activation, Migration, and Usage of 138 Enterprise Email

Summarizes common questions about 138 Enterprise Email regarding custom domain binding, email migration, multi-device login, anti-spam settings, and global email delivery, providing enterprise users with clear usage guidelines and service boundary descriptions.

Do I need a registered business license to buy a professional email with my own domain?

No, a registered business license is not strictly required to purchase and activate 138 Enterprise Email with your own domain. The service supports enterprises, individual operators, small and micro teams, and cross-border business teams. Identity verification can be completed using alternative documents such as a personal ID, individual business registration, or organization credentials, depending on your account type and regional requirements. Before activation, ensure you own or control the custom domain and can modify its DNS records. 138 Enterprise Email requires domain ownership verification and the configuration of SPF, DKIM, and DMARC to enable sender authentication, anti-spoofing alerts, and global multi-node delivery. These security mechanisms are essential for maintaining email deliverability and compliance, especially for foreign trade and cross-border communication. Service boundaries: While a business license is not mandatory, certain enterprise-level features, compliance reporting, or bulk account provisioning may require formal organizational documentation. Individual operators and freelancers can still access core capabilities including multi-device compatibility (web, mobile, PC, and third-party clients), centralized account management, and officially direct-operated migration and support. However, if your use case involves regulated industries, financial transactions, or large-scale team deployment, providing a business license or equivalent organizational proof will streamline verification and unlock advanced administrative controls. Next steps: Prepare your domain registrar access, confirm DNS editing permissions, and gather acceptable identity documents. Contact the 138 Enterprise Email official service portal to initiate activation, request a domain verification checklist, and schedule migration support if transitioning from a legacy system. For detailed configuration guidance, refer to the enterprise email operation guide to align your security baseline with SPF/DKIM deployment and account access policies.