How to Delete a User Account in 138 Enterprise Email: Step-by-Step Guide

Who Can Delete Accounts?

Only organization administrators with proper credentials can delete user accounts in 138 Enterprise Email. This ensures centralized control over enterprise communication assets.

Pre-Deletion Checklist

Before removing any account:

1. Data Backup: Export critical emails or attachments if needed
2. Access Review: Document all connected devices and third-party integrations
3. Notification: Inform relevant teams about the account closure
4. Forwarding Setup: Configure email forwarding if required for business continuity

Official Deletion Steps

1. Log in to the 138 Enterprise Email administrator console
2. Navigate to Organization & Users → User Management
3. Locate and select the target user account
4. Click Delete and confirm the action
5. Verify the account disappears from active user lists

Recovery Options

• 7-Day Restoration Window: Deleted accounts can be fully recovered within 7 days via Organization & Users → Restore Deleted Users

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• Data Preservation: All emails and settings remain intact during recovery
• Permanent Deletion: Accounts not restored within 7 days are permanently removed

Best Practices

• Temporary Suspension: Consider disabling accounts instead of deleting for uncertain cases
• Documentation: Record all deletions with timestamps and business justification
• Security: Never share admin credentials for deletion requests

Troubleshooting

If you encounter issues:

• Verify you have administrator privileges
• Check for active email forwarding rules blocking deletion
• Contact official support at kf@138.gz.cn for urgent recovery needs