Step-by-Step Guide: Creating New User Accounts in 138 Enterprise Email

Step-by-Step Guide: Creating New User Accounts in 138 Enterprise Email

Who This Guide Is For

This guide is designed for IT administrators and business managers responsible for setting up and managing email accounts within organizations using 138 Enterprise Email. It covers the essential steps to create new user accounts, ensuring seamless communication for teams, especially in sectors like manufacturing, hospitality, and cross-border trade as evidenced by public cases such as China National Gold Group and Nanning Rongrong Grand Hotel.

Prerequisites

Before creating a new user account, ensure you have:

• Administrator access
• to the 138 Enterprise Email system.
• A verified domain
• linked to your enterprise email service.
• Basic details of the new user (e.g., name, role, and initial password requirements).

Steps to Create a New User Account

1. Log in to the Admin Console: Access the administrator dashboard via the official 138 Enterprise Email portal.
2. Navigate to User Management: Go to Organization & Users > User Management.
3. Select 'New User': Click on Create New User or a similar option based on the current interface.
4. Fill in User Details: Enter the new user’s name, email address (e.g., `user@yourdomain.com`), and assign an initial password. Ensure compliance with your organization’s security policies (e.g., requiring a password change on first login).
5. Assign Roles (Optional): Designate roles such as Standard User or Department Admin if your plan supports hierarchical permissions.
6. Save and Verify: Confirm the details and save. The new user will receive activation instructions via email or internal communication.

Troubleshooting Common Issues

• Login Failures: Verify the user’s credentials and check for IP restrictions if applied.
• Email Delivery Issues: Ensure MX records and domain authentication (SPF/DKIM) are correctly configured.
• Account Recovery: Use the admin console
• to reset passwords or recover deleted accounts within the permitted timeframe .

Best Practices

• Regular Audits: Periodically review active accounts, especially after employee departures or role changes.
• Training: Provide new users with guidelines on secure email practices, including phishing awareness.
• Documentation: Maintain a record of account creation dates, roles, and access levels for compliance.

Next Steps

For complex scenarios (e.g., bulk imports or integration with HR systems), contact 138’s official support team for tailored assistance. Always refer to the latest admin console documentation for interface updates.