Complete Your Email Migration with a Verified FAQ Guide for Enterprise Users

When migrating to 138 Enterprise Email, enterprises must resolve concrete operational questions—not theoretical best practices. This guide addresses the core FAQ elements validated by official documentation and public use cases, ensuring migration decisions are grounded in actual system capabilities.

What Migration Questions Do Enterprises Actually Ask?

Organizations in regulated industries and cross-border markets consistently raise these questions:

• Can I manage multiple brand domains under one admin portal?
• How are employee accounts created, modified, or deleted during migration?
• Is DNS configuration handled by the provider, or must we do it ourselves?
• Can deleted emails or accounts be recovered after migration?
• Does the service truly operate without third-party agents?

These are not generic concerns. They reflect real constraints in legal, financial, and global commerce environments.

How 138 Enterprise Email Answers These Questions

Based on confirmed operational features:

• Multi-domain binding: A single admin portal supports multiple custom domains (e.g., company.com, brand.cn, partner.jp), as demonstrated by cross-border e-commerce clients like GUORLAN.
• Account lifecycle control: Administrators can create user accounts with role-based permissions, reset passwords, restore recently deleted accounts within a defined retention window, and enforce password changes on first login.
• DNS configuration: Official SPF, DKIM, and DMARC templates are provided through the service portal. Custom DNS changes must follow these templates—third-party guides are not supported.
• Direct operation: All migration steps, including DNS validation and data transfer, are executed by Shenzhen 138 Computer Technology Co., Ltd.’s own team. No agents or resellers are involved.
• Account recovery: Deleted accounts and emails can be restored within the retention period, as documented in official administrative procedures.

What You Must Verify Before Starting

Do not proceed unless you confirm:

• Your organization’s compliance requirements align with the system’s account management and logging capabilities.
• Your IT team can implement DNS records using only the official templates provided by 138.
• The service model is confirmed as direct operation—no intermediaries in setup, support, or migration.

Implementation Workflow Based on Verified Capabilities

1. Inventory existing domains and users—list all email addresses, forwarding rules, and integrations.
2. Request official DNS templates from the 138 service portal—do not use external sources.
3. Create test accounts for a pilot group, applying the same permissions and restrictions planned for full rollout.
4. Validate delivery to key international destinations using the pilot group.
5. Execute migration using the official tool—manual export/import via POP3 or IMAP is unsupported.
6. Confirm post-migration controls: All users reset passwords on first login; admin roles follow least-privilege principles.

When Migration Should Be Delayed

Postpone migration if:

• You cannot obtain written confirmation that 138 operates the service directly, with no agents.
• Your compliance team requires data residency outside China and cannot verify server locations.
• Your internal policies demand audit trails that exceed the system’s documented logging scope.

Next Steps for Administrators

Begin by accessing the official 138 Enterprise Email service portal. Use the migration checklist and FAQ section to validate your organization’s readiness against confirmed features—not assumptions. Each enterprise’s migration context is unique; rely only on documented controls.