How to Assign Department Administrators in 138 Enterprise Email: Setup Guide & Troubleshooting

Who Needs Department Administrators?

Enterprise teams requiring decentralized email management often assign department administrators to:

• Handle onboarding/offboarding for team members
• Reset passwords within their department
• Monitor email usage without full organizational access
• Maintain department-specific distribution lists

Prerequisites for Assignment

Before assigning roles, verify:

1. Your account has Organization Administrator privileges (not just department-level access)
2. The target department structure exists in your 138 Enterprise Email system
3. The candidate user already has a functional email account
4. Your organization's compliance policies allow this delegation

Step-by-Step Assignment Process

Step 1: Access the Admin Console

1. Log in to the 138 Enterprise Email web portal using your organizational admin credentials
2. Navigate to: Organization & Users → User Management

Step 2: Locate Target User

1. Search for the employee who will receive department admin rights
2. Select their account to open the User Details panel

Step 3: Assign Administrator Role

1. Under Account Type, change from "Regular User" to "Department Administrator"
2. Specify which department(s) they should manage (multi-select available)
3. Set permission boundaries:

• Password reset capability
• Account creation/deletion limits
• Access to department-specific logs

1. Save changes

Step 4: Notify and Verify

1. The new administrator should receive a system notification
2. Have them test:

• Creating a test sub-account
• Resetting a team member's password
• Accessing department management features

Common Issues & Resolutions

Problem: "No Permission to Assign Roles"

Check:

• Your account must be an Organization Administrator, not just a Department Administrator
• Verify your admin status under Account Settings
• → Roles

Problem: Missing Department Options

Resolution:

1. Ensure departments exist in Organization Structure
2. Confirm the target user isn't already assigned conflicting roles

Problem: Admin Changes Not Saving

Troubleshoot:

1. Clear browser cache or try another browser
2. Check for conflicting browser extensions
3. Verify internet stability during configuration

Security Best Practices

• Conduct quarterly role audits via Admin Console
• → Security Reports
• Require two-factor authentication for all administrators
• Document role assignments in your IT policy registry

Next Steps

For complex organizational structures or compliance requirements:

1. Review 138 Enterprise Email's [Role-Based Access Control documentation]
2. Contact 138's direct support team for hierarchical permission configurations