Enterprise Email Password Management: Admin Guide for 138 Email System

Administrator Password Reset Procedures

As the administrator for your organization's 138 Enterprise Email system, you maintain control over user account security. This guide details the proper methods for resetting passwords while maintaining compliance with security best practices.

Required Access and Permissions

• Valid administrator credentials for your 138 Enterprise Email domain
• Organizational authority to modify user accounts
• Understanding of your company's password policy requirements

Step-by-Step Password Reset

1. Access Admin Console: Log in to your organization's 138 Enterprise Email administrator portal using your admin credentials
2. Navigate to User Management: Select "Organization & Users" → "User Management" from the main menu
3. Locate Target Account: Search for or browse to the specific user account requiring password reset
4. Initiate Password Change: Within the account details, select the "User Password" field to enter a new secure password
5. Set Security Parameters: Optionally enable "Require password change at next login" for additional security
6. Save Changes: Confirm the new password by saving your modifications

Security Protocols and Best Practices

• Password Complexity: Enforce passwords with minimum 8 characters including uppercase, lowercase, numbers, and special symbols
• First-Login Reset: Mandate password changes after initial login for temporary credentials
• Access Monitoring: Regularly review administrator activity logs for unauthorized changes
• Recovery Options: Ensure critical admin accounts have bound mobile numbers for emergency recovery

Troubleshooting Access Issues

• Admin Account Recovery: If locked out, use the mobile-bound recovery option or contact official support at kf@138.gz.cn with contract verification
• User Support Protocol: Direct regular users to contact organizational administrators rather than attempting direct support requests
• Version Differences: Note that admin console navigation may vary slightly between system versions

Account Lifecycle Management Context

Password resets form part of comprehensive account management including:

• New employee onboarding procedures
• Security incident response protocols
• Employee role transitions
• Offboarding and account termination processes

For complete account lifecycle documentation, refer to 138 Enterprise Email's official administrator resources.